Submitting a cancellation
Cancellation requests must be submitted in writing through the Contact page or from your booking account. A request is effective only after our team acknowledges it.
Bookings held with a token
Where a booking was held with a token, the token is refundable if you cancel more than 7 days before departure, and is not refundable within that window. Charges on any further payment depend on the package, travel date and supplier rules set out below.
Applicable charges
Charges depend on the package, travel date, fare rules, hotel and supplier conditions. Flights, visas, permits, event tickets and promotional rates may be partly or fully non-refundable.
Processing
We will confirm the supplier charges and any refundable amount after reviewing the booking. No-show, late-arrival and unused-service cases are normally treated under the relevant supplier policy.
Force majeure
Weather, government restrictions, operational disruption and other events beyond reasonable control may require rescheduling, credit or supplier-specific remedies instead of a cash refund.