Token refunds
The token is refunded in full if you cancel more than 7 days before departure. Within 7 days of departure the token is not refunded, because hotels and transport are already held in your name. Anything paid beyond the token follows the supplier rules below.
Refund eligibility
Refunds are available only where the booked service and supplier rules permit them. Confirmed cancellation charges, used services, non-refundable components and applicable taxes may be deducted.
Processing timeline
Refund processing begins after the supplier confirms the refundable amount. Bank and payment-provider timelines apply after Yatriwala releases an approved refund.
Refund method
Approved refunds are returned by the same route the payment was made. As online card payment is not live yet, refunds are normally made by bank transfer to the booking holder’s verified account.
Credits and rescheduling
Some suppliers provide a travel credit or date change instead of a cash refund. Any validity period, fare difference and usage conditions will be shared before acceptance.